Refund Policy
Thank you for choosing UMAYTE. We strive to ensure every purchase meets your expectations. This policy explains the process for returns, exchanges, and refunds for orders placed through our website.
Returns & Exchanges
We offer returns and exchanges subject to the conditions outlined below.
Eligibility Criteria
To qualify for a return or exchange:
The product must be unused, unworn, and unwashed
All original tags, packaging, and included accessories must be intact
The return request must be raised within 7 days of delivery
Products should be returned in their original condition as received
Items Not Eligible for Return
For hygiene and final-sale reasons, the following items cannot be returned or exchanged:
Innerwear, socks, and undergarments
Discounted, clearance, or final-sale items
Products showing signs of wear, damage, or missing tags
How to Initiate a Return or Exchange
To request a return or exchange, please contact our support team and provide:
Your order ID
Reason for return or exchange
Clear images or videos (mandatory for damaged or incorrect items)
Our team will review your request and guide you through the next steps.
Refund Process
Once the returned item is received and inspected:
Approved Returns
Refunds will be issued to the original payment method
Processing time: 5–10 business days, depending on your bank or payment provider
Rejected Returns
If the product does not meet return conditions, it will be shipped back to you at your registered address
Delayed or Missing Refunds
If you haven’t received your refund:
Verify your bank or payment account
Contact your bank or card issuer, as processing times may vary
If the issue persists, reach out to our support team for assistance
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Notify us within 48 hours of delivery
Share clear photos or videos of the issue
Once verified, we will arrange a replacement or refund at no additional cost.
Return Shipping Charges
Return shipping costs are borne by the customer, except in cases of defective or incorrect items
Original shipping charges are non-refundable
Exchange Policy
Exchanges are processed based on product availability
If the requested item is unavailable, you may choose between:
A full refund, or
Store credit for future purchases
Tread Name: umayte.shop
Name: BHUT SMITKUMAR BHARATBHAI
Email: umayte233@gmail.com
Address: C/O BHARATBHAI, B-1/1401,SkyNand Heights, Sarthana Jakatnaka, Sarthana, PO : Sarthana, DIST : Surat Gujarat - 395006
Mobile : 9558737561